Terms and Conditions

Last updated: October 2, 2026

1. Introduction and Seller Information

1. These Terms and Conditions (“Terms”) govern access to and use of the website www.urbanpawcompany.in (the “Website”) and the purchase of products through it.
2. The Website and the brand “Urban Paw Company” are owned and operated by MM Ventures, a sole proprietorship concern having its registered address at Block-G, Rohini Sector-16, New Delhi, Delhi – 110085, India (“Urban Paw Company”, “we”, “us” or “our”).
3. “You”, “your” or “Customer” means any person who accesses the Website or places an order on it.
4. These Terms constitute an electronic record within the meaning of the Information Technology Act, 2000 and the rules made thereunder, and do not require any physical or digital signature. By accessing the Website or placing an order, you agree to be bound by these Terms, together with our Cancellation, Return, Exchange and Refund Policy, Shipping and Delivery Policy and Privacy Policy, each of which forms part of these Terms. If you do not agree, please do not use the Website.

2. Eligibility

1. You may place an order only if you are competent to contract under the Indian Contract Act, 1872, that is, you are at least 18 (eighteen) years of age and of sound mind.
2. A person below 18 years of age may use the Website only under the supervision of a parent or legal guardian, who shall be responsible for all orders placed and shall be deemed to have accepted these Terms.

3. Placing an Order

1. You are not required to create an account to shop on the Website. To place an order, you must provide a valid mobile number at checkout, along with your name, delivery address and email address.
2. You are responsible for the accuracy of the information you provide. We shall not be liable for non-delivery or delay arising from incorrect or incomplete details furnished by you.
3. An order placed by you constitutes an offer to purchase. A contract of sale is concluded only when we dispatch the order. We may decline or cancel any order, in whole or in part, including where the product is unavailable, there is an error in pricing or product information, or we reasonably suspect fraudulent, abusive or unauthorised activity. Where a prepaid order or advance is cancelled by us, the amount paid shall be refunded to the original payment method.

4. Prices and Taxes

1. All prices are in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST), unless stated otherwise. A tax invoice shall be issued for every order.
2. The total price payable, including any charges, shall be displayed at checkout before you confirm your order.
3. Prices may change without prior notice. A change in price shall not affect an order already confirmed, except in case of an obvious pricing error, in which event we shall inform you and you may choose to cancel the order for a full refund.

5. Payment

1. We accept the following modes of payment:

   1. Online payment through our payment gateway partner, Razorpay, by UPI, debit or credit card, net banking, wallets or other methods made available by Razorpay;
   2. Cash on Delivery (“COD”), where the full order value is paid at the time of delivery; and
   3. Partial COD, where a part of the order value is paid online at the time of placing the order and the balance is paid at the time of delivery.

2. Online payments are processed by Razorpay, which is subject to its own terms and the guidelines of the Reserve Bank of India. We do not collect or store your card, bank account or UPI credentials.

3. We do not currently charge any fee for COD or Partial COD orders. We may restrict or withdraw the COD or Partial COD option for any order, pin code or Customer, including in the circumstances described in Clause 11.

6. Coupons, Discounts and Offers

1. Coupons and promotional offers are subject to the terms displayed with them, including any minimum order value.
2. Only one coupon may be applied per order. Coupons cannot be combined with each other.
3. Coupons have no cash value and cannot be exchanged for cash or transferred.
4. We may modify, suspend or withdraw any coupon or offer at any time without prior notice. Any withdrawal shall not affect orders already placed with a valid coupon.
5. Coupons issued against refunds or self-shipping reimbursements shall be governed by our Cancellation, Return, Exchange and Refund Policy.

7. Product Information and Disclaimers

1. We make reasonable efforts to describe and display products accurately. Colours may vary slightly due to photography, lighting and screen settings. Measurements are approximate and may vary within reasonable manufacturing tolerances. Please refer to the size guide on each product page before ordering.

2. Products are subject to availability. Quantities may be limited.

3. Product details required under the Legal Metrology (Packaged Commodities) Rules, 2011, including maximum retail price, country of origin and the name and address of the manufacturer, packer or importer, are displayed on the product page or packaging.

4. Pet safety disclaimers. All products are intended for use with pets only and are not toys for children. In particular:

   1. Supervision: Always supervise your pet while it uses toys, chews, harnesses, collars and other accessories. Do not leave your pet unattended with any product.
   2. No product is indestructible: No toy or chew is fully indestructible. Inspect products regularly and discard them if they become damaged, torn, worn or small enough to be swallowed.
   3. Choking and ingestion: Remove squeakers, stuffing or detached parts immediately. If you suspect your pet has swallowed any part of a product, contact a veterinarian at once.
   4. Correct size and fit: Choose the correct size for your pet’s breed, weight and chewing strength. Collars and harnesses should fit snugly but comfortably. Check the fit regularly, especially for growing pets.
   5. Collars, harnesses and leashes: Do not use these products for tying out or restraining a pet unattended, or in any manner other than their intended use.
   6. Apparel: Remove clothing if your pet shows signs of discomfort or overheating. Do not leave apparel on an unattended pet.
   7. Grooming and coat-care products: These are for external use on pets only. Patch-test before full use. Discontinue use if irritation or an allergic reaction occurs. Keep out of reach of children and pets when not in use. These products are not medicines and are not a substitute for veterinary advice, diagnosis or treatment.
   8. Bowls and bottles: Wash before first use and clean regularly. Follow the care instructions provided.
   9. Allergies and sensitivities: Pets may react differently to materials. Discontinue use if any adverse reaction occurs and consult a veterinarian.
   10. No veterinary advice: Information on the Website, our social media and packaging is for general information only. It does not constitute veterinary or professional advice.

5. To the maximum extent permitted by law, we shall not be liable for any injury, illness or loss arising from misuse of a product, use contrary to the instructions or disclaimers above, lack of supervision, or normal wear and tear.

8. Customised Products

Where we offer customised or personalised products, the specific terms displayed on the relevant product page shall apply. Customised products are made to your specifications and are not eligible for return or exchange, except where they are damaged, defective or not made as per the specifications you provided.

9. Bulk and Business Orders

The Website is intended for retail purchases for personal use. For bulk, wholesale, corporate gifting or business-to-business (B2B) orders, please contact us directly at +91 92115 75559. Such orders shall be governed by separate terms agreed in writing.

10. Customer Content, Reviews and Media

1. You may submit reviews, ratings, photographs, videos or other content relating to our products, whether on the Website, by WhatsApp or email, or by tagging us on social media (“Customer Content”).
2. By sharing Customer Content with us or tagging us in it, you grant MM Ventures a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, edit, adapt, publish and display that Customer Content, with or without credit to you, on the Website, our social media pages (including @urbanpawcompany), and other marketing and promotional channels.
3. You confirm that you own or have the right to share the Customer Content, and that it does not infringe any third party’s rights or contain anything unlawful, defamatory, obscene or misleading.
4. We may decline, edit or remove any Customer Content at our discretion. We shall not publish only positive reviews while suppressing genuine negative ones in a misleading manner. You may request removal of your Customer Content from our own pages by writing to supporturbanpaw@gmail.com.

11. Prohibited Conduct and Misuse

1. You shall not:

   1. use the Website for any unlawful or fraudulent purpose;
   2. place fake, fraudulent or speculative orders;
   3. provide false information or impersonate any person;
   4. copy, reproduce, scrape, resell or commercially exploit any part of the Website without our prior written consent;
   5. introduce any virus, malware or harmful code, or attempt to gain unauthorised access to the Website or its systems; or
   6. misuse our return, exchange, refund or coupon processes.

2. Where a Customer repeatedly refuses COD deliveries, places orders that are returned undelivered, or otherwise misuses our services, we may, at our discretion and without further notice, disable COD or Partial COD for that Customer, or block that Customer from placing further orders.

12. Intellectual Property

All content on the Website, including the name and logo “Urban Paw Company”, product designs, images, text, graphics and software, is owned by or licensed to MM Ventures and is protected under the Trade Marks Act, 1999, the Copyright Act, 1957 and other applicable laws. You may not use any such content without our prior written consent.

13. Third-Party Links and Services

The Website may contain links to, or use services of, third parties such as payment gateways, courier partners and social media platforms. We do not control and are not responsible for their content, policies or practices. Your use of them is subject to their own terms.

14. Limitation of Liability

1. To the maximum extent permitted by applicable law, our total liability arising out of or in connection with any order shall not exceed the amount actually paid by you for the product giving rise to the claim.
2. We shall not be liable for any indirect, incidental, special or consequential loss, including loss of profits or data.
3. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including your rights under the Consumer Protection Act, 2019.

15. Indemnity

You agree to indemnify and hold harmless MM Ventures, its proprietor, employees and agents from any claim, loss or expense arising from your breach of these Terms, your misuse of any product or the Website, or your violation of any law or third-party right.

16. Force Majeure

We shall not be liable for any delay or failure in performance caused by events beyond our reasonable control, including natural disasters, epidemics, government action, strikes, courier or network disruptions, or failures of third-party service providers.

17. Grievance Redressal and Contact

1. In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are:

   • Designation: Grievance Officer, MM Ventures (Urban Paw Company)
   • Address: Block-G, Rohini Sector-16, New Delhi, Delhi – 110085
   • Email: supporturbanpaw@gmail.com
   • Phone / WhatsApp: +91 92115 75559
   • Hours: 9:00 AM to 9:00 PM IST, all days

2. We shall acknowledge every complaint within 48 (forty-eight) hours of receipt and endeavour to resolve it within 1 (one) month of receipt.

3. If you are not satisfied with our resolution, you may approach the National Consumer Helpline (dial 1915 or visit consumerhelpline.gov.in) or the appropriate Consumer Disputes Redressal Commission.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to your rights under the Consumer Protection Act, 2019, the courts at New Delhi, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Website.

19. Changes to these Terms

We may amend these Terms from time to time by publishing the updated version on the Website with a revised “Last updated” date. Changes shall apply to orders placed after publication. Your continued use of the Website after such publication constitutes acceptance of the updated Terms.

20. Severability and Waiver

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force. Our failure to enforce any provision shall not constitute a waiver of it.