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Shipping and Delivery Policy

Last updated: October 2, 2026

This Policy forms part of the Terms and Conditions of MM Ventures (Urban Paw Company).

1. Delivery Locations

We currently deliver to all serviceable pin codes in India. We do not ship outside India at present.

2. Shipping Charges

  1. We currently charge no delivery charges on any order.
  2. We may introduce or revise shipping charges in the future. Any applicable charge shall be clearly displayed at checkout before you confirm your order. Revised charges shall not apply to orders already placed.

3. Dispatch and Delivery Timelines

  1. Orders are processed and dispatched on working days (Monday to Saturday). Orders are not dispatched on Sundays or public holidays. Orders placed on these days shall be processed on the next working day.
  2. Orders are ordinarily delivered within 7 (seven) working days of being placed.
  3. Delivery timelines are estimates. Delays may occur due to factors beyond our control, such as courier delays, weather, local restrictions, festivals or remote locations. In such cases, we shall keep you informed. A delay shall not by itself entitle you to compensation, without prejudice to your rights under applicable law, including your right to cancel under Clause 1 of the Cancellation, Return, Exchange and Refund Policy.
  4. For delivery-time queries before placing an order, please contact us at +91 92115 75559.

4. Cash on Delivery and Partial COD

  1. COD and Partial COD are available, subject to serviceability of your pin code. No fee is charged for either option.
  2. For COD orders, the full order value must be paid to the courier at the time of delivery. For Partial COD orders, the balance amount must be paid at the time of delivery.
  3. We may restrict or withdraw COD or Partial COD for any order or Customer, as set out in Clause 11 of the Terms and Conditions.

5. Order Tracking

Once your order is dispatched, tracking details shall be sent to your registered mobile number by SMS and WhatsApp.

6. Delivery

  1. Orders are delivered through our third-party courier partners to the address provided at checkout.
  2. Please ensure that the address, pin code and mobile number are correct and that someone is available to receive the order. The courier may contact you to confirm delivery.
  3. Please do not accept a package that appears tampered with or damaged. If you accept such a package, record the unboxing video and report the issue as set out in Clause 3 of the Cancellation, Return, Exchange and Refund Policy.

7. Undelivered and Returned Shipments

  1. A shipment may be returned to us if the address is incorrect or incomplete, the Customer cannot be reached, or the delivery is refused.
  2. Prepaid orders: If a prepaid shipment is returned to us undelivered, we shall contact you to confirm your address and re-ship the order.
  3. COD orders: If a COD shipment is returned to us undelivered, the order shall be treated as cancelled.
  4. Partial COD orders: If a Partial COD shipment is returned to us undelivered, the order shall be treated as cancelled. The advance paid online shall be refunded to the original payment method as set out in Clause 1 of the Cancellation, Return, Exchange and Refund Policy.
  5. Repeated refusals or undelivered returns may result in action under Clause 11 of the Terms and Conditions.

8. Lost Shipments

If a shipment is lost in transit, we shall, after confirming the loss with the courier partner, either re-ship the order or refund the amount paid to the original payment method.

9. Contact

For any shipping query, please contact us on WhatsApp or phone at +91 92115 75559 or by email at supporturbanpaw@gmail.com, between 9:00 AM and 9:00 PM IST, all days.